TERMS & CONDITIONS
ACCEPTANCE OF TERMS AND CONDITIONS
Passenger is required to read and acknowledge terms and conditions on our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and conditions herein reported and fully disclosed on our website. Each participant understands that STI TRAVEL will be accepting that participant's reservation in reliance upon such participant's acceptance of the terms and conditions as outlined in this brochure and in our web.
LAND OR LAND/CRUISE PACKAGES are per person based on double occupancy. All other type of accommodation are on request unless otherwise indicated.
A deposit is required at the time of reservation and NO request will be acted upon until a deposit is received. Reservations made online must be paid in full at time of reservation.
NOTE: No reservations are considered confirmed until a deposit is received by STI. If payments are not received on time, STI has the right to cancel the reservations without any liability. Payments can be conveniently made by phone or online and we honor most major credit cards. Final payment with credit cards requires signed STI Credit Card authorization form (except for online reservations), validated by the credit card holder. No second party credit cards
will be accepted. Other restrictions may apply. All packages (except River & Barge Cruises and Car Rentals): A $200 per person non-refundable deposit is due at time of reservation. Final payment is due 60 days prior to departure. Car Rentals: A $100 per car deposit is due at time of reservation. Final payment for packages including a car rental is due 60 days prior to departure. River & Barge Cruises: A $400 per person deposit is due at time of reservation. Final
payment is due 95 days prior to departure for River Cruises and 121 days for Barges.
LATE RESERVATIONS: (reservations made within 35 days of departure date):
Payments must be made within 24 hours of reservation by certified check, wire transfer or credit card, and are subject to a $25 latereservation
fee, plus any costs incurred to ensure timely document delivery.
All packages (except River & Barge Cruises, Car Rentals, Rail Tickets and Airfares):
NOTE: No refunds will be made on any unused portion of the tour package. Should STI cancel a departure for any reason whatsoever, including
insufficient number of participants, a full refund of all monies paid will be made.
NOTE: Cancellation charges for River and Barge Cruises also apply towards upgrades and transfers therewith related.
NOTE: In all instances, regardless of the airfare used, 'NO-SHOWS' are non-refundable including fuel surcharges and any airport or government taxes & fees
NOTE: STI cannot be held responsible for the cancellation fees of air ticket/s issued by companies other than STI, even in the case when STI may cancel a departure (including guaranteed departures) for any reason whatsoever. Consult with our experienced reservations staff, your travel agent or the airline
for the applicable penalties and/or restrictions.
Due to the expense incurred in making any changes, a $50 fee ($25 for car rental) will be assessed for each change made on deposited reservations up to full payment due date. This includes changes made to passenger's name, hotel, departure/return dates, itinerary and air or ground transportation. A change of tour date and name changes on ESCORTED, INDEPENDENT AND CRUISE PACKAGE TOURS within full payment date is treated as a cancellation. Also,any changes to the air portion, at any time, may be subject to additional charges as imposed by the respective airline.
To ensure proper delivery of travel documents a fee will be charged to each invoice depending on type of shipment and delivery location. Tour documents, including airline tickets, are sent out 3 to 5 weeks prior to departure date, provided payment in full has been received. We can only deliver tour documents to city addresses and not to P.O. Boxes. US DEPARTMENT OF STATE TRAVEL ADVICE From time to time the US Travel Department (www.travel.state.gov) issues Travel Advisory Notices giving advice regarding travel to a particular destination, which you should consult. If their advice to US citizens is to defer travel we will probably have to cancel your holiday (we have to follow the advice of our insurers). If their advice is against non-essential travel we will not usually cancel your holiday, but will be happy to give our opinion of the possible risks involved.
The decision to travel or not in this case will be yours, and our normal cancellation conditions will apply. You should also check your travel insurance to confirm how a travel notice affects your policy, as this varies between insurers.
POST TOUR INQUIRIES/CLAIMS:
Typewritten claims must be received within 30 days after scheduled return date and will be promptly acknowledged, however related processing, verifications and settlements may take up to 60 days or longer. When requesting a refund by e-mail for non-provided services, claimant must return the original service voucher by mail for said non-provided services in order for this request to be evaluated and eventually settled.
STI TRAVEL, a division of The SGI US, Inc., its and their employees, shareholders, officers and directors (collectively, 'STI TRAVEL') does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the STI TRAVEL name. STI TRAVEL is not responsible for any negligent or willful act or failure to act of any such person or entity nor for any act or inaction of any other third party not under its control. Without limitation STI TRAVEL is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party such as an airline, train, hotel, restaurant or food supplier,bus, taxi, van operator, local guide, whether or not it uses the STI TRAVEL name, which is, to, or does supply any goods or services for this trip.
STI TRAVEL is not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, over reservation or downgrading of accommodations, insolvency, or default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control.
Payment of deposit and/or issue of final documents shall be deemed your consent to the terms and conditions herein. Each participant understands that STI TRAVEL will be accepting that participant's reservation in reliance upon such participant's acceptance of the terms and conditions as outlined in this brochure. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or re-issue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of STI TRAVEL, is authorized, by a document in writing, to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. All transport onboard ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract on cruise ships is governed by international law and may be subject to the Athens Protocol on Limits of Recoverable Damage as determined by the International Monetary Fund.
NOTE: STI TRAVEL IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS BROCHURE
Any controversy or claim arising out of or relating in any way to these Terms & Conditions, to this Tour Agreement, to the brochure, or any other information relating in any way to the trip, or to the trip itself shall be resolved exclusively by binding arbitration in Moonachie, New Jersey in accordance with the commercial rules of the American Arbitration Association then existent. In any such arbitration the substantive (but not procedural) law of New Jersey will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation,applicability, enforceability or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.